Free 30 Day Return Policy
At Caleesi Designs, we offer complimentary 30 day returns so that you can make sure your purchase is just right. If, for any reason, you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return and exchange policy timeline begins when your purchase is shipped out or picked up.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are non-returnable: items that have been modified, engraved, or resized and items that have previously been exchanged.
If you want to cancel or change your order, please contact us at 512-916-9253. We will attempt to accommodate order changes to the extent possible prior to shipping.
Free Shipping Both Ways with UPS
We offer free shipping on every U.S. order. To make your Caleesi Designs experience as stress-free as possible, we also offer free return shipping on 30 day returns on all orders within the U.S. All orders are typically shipped within 2 days of purchase, unless customization is required, and we will contact you to estimate shipping date on those orders.
How To Return an Order
1. Obtain the Shipping Label - contact us at 512-916-9253 to obtain a return UPS shipping label
2. Packaging your oders - for all returns and exchanges, include all original packaging and accompanying materials.
3. Shipment and Insurance - In order for the insurance to be valid with the use of your UPS label, you must "double box" your shipment and follow these instructions. Enclose your item inside the original box. Place the box inside the medium UPS box. Place the medium box inside the larger box. Affix the label to the outside of the box and drop it off at a UPS location. Obtain a UPS receipt to confirm the item has been shipped. The receipt will act as proof of insurance. For security reasons, do not write jewelry, diamonds or other related words on the package.